How to Resolve When Garmin Express Fails to Complete the “Downloading Files” Stage

To download software, map updates, and downloadable content for Garmin devices, needs the Internet connection. Internet connectivity and network connection problem may stop the from downloading this content. In this article, we will guide you How to Resolve When Garmin Express fails to complete the “Downloading Files” Stage.

Symptoms of those problems include:

  • Showing an error installing the update error message.
  • Shows error installing the content error message.
  • No visible progress over time.
  • The progress bar periodically lowers to an earlier value.

If any problems occur during the “copying files” stage when you are updating your system, including those listed top, see the full FAQ list of Garmin Express Fails to complete the “Copying Files” Stage.


1. Be sure that you have the latest version of Garmin Express.

To check for updates to Garmin Express, see the full FAQ list of Updating the Garmin Express Application.

2. Ensure that your computer has enough free space.

Garmin Maps contain lots of information that need to be downloaded in your computer system before installing it to your device. Some downloads will need up to 20 GB of available disk space to install the updates successfully.


  • Press the Windows key + E
  • Click This PC (Windows 10 only)
  • Right-click Local Disk (C:)
  • Click Properties


  • Click the Apple icon in the menu bar
  • Click About this Mac
  • Click the Storage tab

3. Be sure that your Internet connection meets the system requirements for Garmin Express.

The high-speed Internet connection such as DSL or cable is needed to use Garmin Express. Garmin Express is not supposed to be used with mobile internet(such as a 4G/LTE MiFi, AirCard, or cell phone hotspot), satellite, fixed wireless, or dial-up Internet connections.

If you don’t know which type of internet connection you are using, check with your Internet service provider (ISP).

4. Be sure that your internet data limit is not capped by your Internet Service Provider.

Many Garmin’s downloadable map products are several gigabytes (GB) in size.

Some Internet service provider ISPs placed a limit on how much data can be downloaded during a daily or monthly cycle. Depending on the ISP, if you exceed this limit it may result in reduced Internet speed and performance or you need to pay extra fees for the additional data used.

To find out whether your Internet service is capped or restricted, contact your ISP.

5. Ensure that the date, time, and time zone settings are entered correctly on your computer system.

Even if the time and date seem to be correct on your computer, if the time zone setting is not set correctly, Garmin Express will not be able to communicate properly with the Garmin servers.

If you need any assistance checking these settings, verify the date, time, and time zone settings on a computer.

6. Avoid using public Wi-Fi connections and work networks.

Using public Wi-Fi or a work network may introduce many problems that can prevent a successful download. If the download is failed because one of these connections, try to download from your home network.

7. When you are using a Wi-Fi connection, make sure that you’ve got a strong signal.

Try placing the computer nearer to the Wi-Fi router if possible. If you are still unable to get a strong signal, try using a computer that is plugged in with a LAN Ethernet cable.

Restart the computer

Note: Shutting down the computer, pressing the power button, or closing the lid of your computer may not effectively restart the computer on some operating systems. Follow the instructions below to ensure that the computer is completely restarted.

Windows 8.1 and higher     

  • Right-click the Start button
  • Click Shut down or sign out
  • Click Restart

Windows 7

  • Click the Start button
  • Click ▶ next to Shut Down
  • Click Restart


  • Click the Apple icon in the menu bar
  • Click Restart…
  • Click Restart to confirm

These steps can resolve the problems that prevent Garmin Express Fails to complete the “Downloading Files” Stage. If you still facing any problem regarding this issue call us on our GARMIN GPS TOLL FREE NUMBER: +1-844-313-6006. Our technicians will guide you step by step.

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